Frequently asked questions.

Hyperbasket serves hotels, restaurants, caterers and other food-service businesses, including cafés. We bring sourcing, demand planning and delivery together around the products, quantities and schedules your kitchen needs.

Express your interest to our team. A member of our marketing team will meet with you to understand your product requirements, expected quantities and delivery needs. We will then create a suitable supply plan and complete your onboarding.

You can pay by cash, UPI, NEFT or IMPS. For cash payments, pay our delivery partner when your products are delivered. The delivery partner will record the payment and obtain your signature. We offer daily and weekly payment terms based on our assessment of your business’s creditworthiness. Your payment terms will be confirmed during onboarding.

Onboarded customers can place orders by phone or through our customer app, available on iOS and Android.

Our app is exclusively for onboarded business customers and is not open to the public. We provide access and the details you need to get started as part of the onboarding process.

Please place your order before 3:00 p.m. IST so our team can plan your delivery.

Our in-house logistics fleet collects supplies from partner facilities. Our delivery team delivers your order according to the arrangements agreed with your business.

Dairy products are transported in fully air-conditioned vehicles from the dairy to our warehouses in Coimbatore, Tirupur and Mysore.

Our warehouses serve business customers in Coimbatore, Tirupur and Mysore

Please check your products at the time of delivery. If you find a damaged product, immediately inform our delivery partner or call your Relationship Manager (RM). They will arrange a replacement.

Report the damaged product at the time of delivery to our delivery partner or your Relationship Manager (RM). They will coordinate the return and arrange a replacement product.

Immediately inform our delivery partner or call your Relationship Manager (RM) if you receive the wrong product. They will arrange a replacement with the correct product.