Help with your app.
Support for our business customers, from account access to ordering supplies for your kitchen.
We’re here to help.
Contact your Relationship Manager (RM) using the details provided during onboarding for help with your account, orders, payments or deliveries.
When reporting an app issue
Include these details so we can understand the problem:
- Your business name and registered contact number
- Phone model, operating system and app version
- What you were trying to do and the error you saw
- Order or payment reference, if relevant
Keep passwords, verification codes and banking credentials private.
Common app questions
Who can use the Hyperbasket app?
The app is for our onboarded business customers. Our team provides app access as part of onboarding. If you are interested in becoming a customer, contact our team through the supply enquiry page.
I cannot sign in or access my account. What should I do?
Check your internet connection and use the account details provided during onboarding. If you still cannot access your account, contact your Relationship Manager (RM) for help. Do not share your password or one-time verification codes.
The app is not working. How can I report an issue?
Close and reopen the app and check your internet connection. If the issue continues, contact support or your RM. Share your business name, phone model, iOS or Android version, app version, the steps that caused the issue and any error message. You can include a screenshot with private information hidden.
I cannot place an order in the app. What should I do?
Contact your RM or place your order by phone using the contact details provided during onboarding. Please place orders before 3:00 p.m. IST If you are unsure whether an order went through, ask your RM to confirm it before placing it again.
Who can help with a payment or delivery issue?
Contact your RM with the order details and, for a payment query, the payment date, amount and transaction reference. We accept cash, UPI, NEFT and IMPS. For cash payments on delivery, the delivery partner records the payment and obtains your signature.
What if I receive the wrong or a damaged product?
Check your products at the time of delivery. Immediately inform the delivery partner or call your RM if a product is wrong or damaged. They will arrange a replacement.